HEALTHCARE

GramTel keeps healthcare facilities’ technology infrastructure available 24/7

Healthcare facilities endeavor to be on the cutting edge of medicine and patient care. When they partner with GramTel, they know they’re working with a company that values and mirrors their commitment to quality and professionalism – a company that helps its clients prevent and respond to emergencies that may cause information technology systems to become unavailable. Our data centers are HIPAA-certified for backup of “e” patient records.

Our suite of products and services, along with our focus on delivering differentiated value to our customers, makes us the perfect solution to healthcare facilities across the country. In our years of providing safe-site solutions for business-critical data to several of the nation’s top hospitals, we have become well aware that downtime equals disaster, and that communication systems must be available 24/7/365. That’s why GramTel provides proactive plans and solutions to combat the frustration – and financial losses – of downtime.

In support of our mission, we provide co-location space, managed hosting, system security, data backup, disaster recovery and business continuity services to hospitals and allied entities that run mission-critical applications.

Technical services tailored to the healthcare industry.

Our successful history serving the healthcare industry and our knowledge of its unique requirements make us well qualified to serve both large and smaller operations. GramTel offers services that are specific to their special needs, and provide the reliability, scalability and geographic diversity needed to keep critical systems available.

Business Continuity Planning

A Business Impact Analysis (BIA) offers management the information they need to assess the risk of operational interruption and the resulting financial exposure that may occur, and offers a proactive/preemptive Business Continuity Plan (BCP) that anticipates and reacts quickly to a disaster. Perhaps the foremost questions that need to be addressed are these:

• How would your business be impacted if you were without your document management system, intranet, databases, e-mail and online research services?
• How long could you afford to have your systems down?
• How much money are you willing to lose?

GramTel knows the answers to those questions – and knows how to further identify, analyze and control the risks to your IT assets and business processes. Specially trained GramTel business continuity consultants collect information to identify critical resources, processes, hardware and software, vendors and business partners, plus the financial impact because of lost revenue.

Our experienced consultants then develop a thorough and executable plan by using a proven and tested methodology, working hand-in-hand with your business and technical staff to plan, develop and deploy end-to-end solutions. Your customized continuity plan will have a consistent focus on your business concerns and objectives and will help you implement an infrastructure that is tailored to your unique continuity needs.

When the BCP is complete, GramTel rehearses continuity and recovery strategies with simulated disaster scenarios and follows up with periodic program reviews to help you maintain a high level of preparedness.

Disaster Recovery Services

Having assessed the consequences of IT system downtime and having put together a plan that is preemptive and proactive, the question to ask now is: What will happen to your healthcare business if a disaster does happen?

GramTel’s Disaster Recovery Services deal with the aftermath of a disruption and answer that question with a Disaster Recovery Plan (DRP). Measures and procedures are put into place to ensure that essential, mission-critical resources and infrastructures (facilities, network, systems and staff) are maintained or backed up in an appropriate fashion so that IT resources can be recovered and restored to full network functionality with minimal loss of productivity.

GramTel provides co-location, or backup data centers, for critical servers, supported by expert technical staff. We host your data in low-risk secondary markets that are “off the grid.” Offerings include:

• Co-location space
• Hardware
• Redundant power and bandwidth
• Backup
• Experienced people
• Proven processes
• Latest technology

Our “hot sites” safeguard your IT systems in the event of disasters and/or emergency events with Tier III data center space for replacement hardware and network connections, and a robust network that allows remote users to connect to the replacement servers. These servers are yours and yours alone – not shared with multiple customers. Technical expertise is maintained at our hot sites by personnel who monitor your systems around the clock.

In addition, our Service Level Agreements (SLAs) ensure the security and performance that your operations require.

Managed Services

Demands on IT systems are on the increase. They must be reliable, secure and flexible in equal measure. But operating the technology to manage your facility’s IT infrastructure can be a drain on valuable resources. GramTel provides you with advanced IT capabilities for a complete range of managed services that keep your data always available to you, regardless of any on-site problems you may experience.

• Monitoring and Reporting. Affordable 24/7 monitoring and incident management for your infrastructure (network, facilities, systems).
• Data Storage Management. Replication and storage infrastructure to minimize exposure to risk and with rapid recovery access. Our safe site offers a Storage Area Network (SAN), Media Vaulting to house media tapes, and our proprietary G-Vault methodology where data is encrypted and transferred to a vaulting location.
• Network Infrastructure. Includes the procurement and professional management of your routers, firewalls and switches. We provide a single point of contact to track, resolve, maintain and manage your network, including designing, deploying and operating.

In the end, having your business-critical data safe and available is paramount. Beyond that, however, is the professional service and attention to detail that you will experience with GramTel. One of our satisfied clients noted the following:

It was such a pleasure to do business with a company that shared our emphasis on perfection. It’s not good enough to be right ‘most of the time.’ We have to keep pushing for the top. We felt that kinship with everyone at GramTel. We now feel confident that our IT systems are secure and that GramTel has done everything they can to keep them that way.

To find out what we can do for your healthcare facility, contact us today for a free consultation.