LEADERSHIP

Focused on experience, technology and consumer satisfaction.

GramTel leadership sets the tone for the rest of the company. Much is expected of them, and they expect much of others. Those are just two of the reasons for their success. As with most successful people, they surround themselves with success-oriented individuals who bring their own areas of expertise to the company.

We have included bios of our management team. In addition to this impressive group of professionals, we are no less proud of the rest of our staff. Each one has been chosen for his or her area of expertise, and a commitment to custom service that goes over and above what may be acceptable elsewhere.

For example, our entire tech support team is qualified and disaster-tested and, most important to you, ready at a moment’s notice. Certifications include:

• Multiple Cisco® Certified Internetwork Experts (CCIE)
• Certified at every level, including Microsoft and Cisco Certified Network Associates (CCNA)
• Several Cisco Certified Design Associates (CCDA) and Cisco Certified Network Professionals (CCNP) with extensive experience in routing and switching
• Network+ and A+ certified engineers
• Storage Area Network (SAN) certifications
• Experience with Windows, Linux and Unix operating systems
• Ability to support the LAN administration services as necessary

We are confident that our staff will perform to your satisfaction. If you would like to speak to any staff member, simply contact us and we will put you in touch.

Tracy D. Graham, President and Chief Operating Officer
Mr. Graham previously served as President and CEO of Internet Services Management Group which, under his leadership, became the second-largest privately held Internet Service Provider in the country. He is a Trustee of Davenport University, and serves as a Director on the Academic Council. He also serves on the Boards of the Indiana State Chamber of Commerce, St. Joseph County (Ind.) Chamber of Commerce, Family and Children’s Center, and the Economic Development Council of Indiana.

Mr. Graham received a B.A. degree in Sociology from the University of Notre Dame and attended the Indiana University Graduate School of Education.

Rich Carlton, Vice President, Sales & Marketing
Mr. Carlton has a history of building service- and solution-driven sales forces that bring great value to their clients. At his previous employer, he helped to grow the organization to a top 150 member of the INC 500, while annually maintaining 98 percent of its clients. He is the former Board President of Big Brother Big Sisters, a member of the St. Joseph County (Ind.) Chamber of Commerce Board of Directors, and a member of the St. Joseph Regional Medical Center’s People, Vision, and Mission committee.

Mr. Carlton received a B.S. degree in Business from the Indiana University Kelley School of Business, with a focus in Computer and Information Systems.

Dr. Nazareno Rapagnani, Chief Technology Officer
Dr. Rapagnani has spent the last 38 years in the technology field. The first 23 years were spent as a research computational scientist, performing research on high-energy lasers in support of laser fusion applications and directed energy weapons. The past 15 years have been devoted to providing strong technical leadership in shaping progressive and innovative computation environments at the National Supercomputer Centers and two major research universities, specifically the University of Arizona (UA) and University of Notre Dame (ND).

As director of a national supercomputer center, he managed a complex environment of multiple CRAY supercomputers with an IBM mainframe mass-storage environment, providing services to researchers across the county. At ND and UA, he managed computing environments that used thousands of servers and multiple IBM mainframes, providing a complete suite of services to communities of more than 50,000 individual users.

Presently, Dr. Rapagnani serves on a Disaster Recovery Journal (DRJ) subcommittee that is devoted to developing a suite of “best practices” for business continuity strategies. Dr. Rapagnani holds a B.S. degree in Mechanical Engineering from the University of Kansas and an M.S. degree in Mechanical Engineering from the University of Missouri. Additionally, he earned a Doctorate in Applied Sciences from Universite Libre de Bruxelles.

Vladimir Hernandez, Vice President, Operations
Mr. Hernandez previously worked at Deloitte and Touche as a consultant in the Management Solutions and Services Division in Chicago, Ill. There, he designed and implemented IT solutions for the financial departments of major organizations. His experience included working with ERP Systems such as Lawson and SAP. Prior to Deloitte, Mr. Hernandez worked for British Petroleum as an IT Financial Analyst in the Applications Consulting Group in Chicago and London, England. There, he assisted the division Controller with financial reporting for Global Operations.

Mr. Hernandez received his B.A. degree in Finance from the University of Notre Dame.